We do everything we can to provide the best possible service for all our clients. We require a 24 hour cancellation notice. If a client cancels without proper notice we require a fee of $30 to be paid. Late Arrivals will not receive extension of scheduled massage appointments or alter the appointment to a lesser session time. The original reservation fee will e charged. When our schedule will allow, we may be able to accommodate a partial or full appointment, at our discretion.We charge full price of scheduled service for a no call no show. This fee must be paid prior to any future appointments. Gift certificates and coupons are voided by failing to make appointments or cancelling without 24 hour notice. In the event of unexpected life circumstances or illness, we can waive this policy. This policy is in place to encourage common courtesy. Please call us we want to work with you!